Knowing your ring size (REALLY knowing your ring size) is the most important detail to nail down before ordering a WEND ring.
If you live in Seattle, let's size your ring together. If not, we'll ship a ring sizer out to you.
WEND rings are hand-crafted with texture all around the band. For that reason, they are extremely difficult, if not impossible, to re-size.
Some designs are more easily re-sized than others, but it is best for everyone if we are certain of your size before we make your ring.
For this reason, in many cases we cannot offer re-sizing of your ring.
How do we find your size?
If you are in the Seattle area, we will size your finger together at our studio.
For $5, we will mail you a sizing grid for you to test out at home.
Visit two jewelry stores and ask for a complimentary sizing (happens all the time). If both stores size you the same, we can probably trust that outcome. If the two stores size you differently (hopefully they are close), go to a third store as a tiebreaker.
Return Policy for:
1. Made-To-Order Jewelry (Jewelry purchased from the WEND collections which you have customized):
Returns must be initiated within one week from the date of delivery.
If your WEND Jewelry is not quite right and it is in new, unworn condition, you mayeither:
a. Exchange your piece for one of equal or greater value (if greater, we will bill you for the difference) or
b. Return it with a 20% re-stocking fee (this helps off-set the cost of making this piece especially for you).
Email us firstname.lastname@example.org initiate the return. After we respond, please re-pack the jewelry in its original packaging. We will issue you a free insured return label and instructions on how to proceed.
A refund, minus a 20% re-stocking fee, will be issued when the item is received in its original, unworn condition.
2. Custom Jewelry (Jewelry we design and make especially for you, and only you):
All Custom orders are final sale, and not eligible for return. Please do not be frightened by this – at WEND Jewelry we walk through the custom creation process hand-in-hand with you.
We communicate through several steps in the process to ensure we are on the right track. Custom jewelry is our secret superpower, and we are very proud of our work.
Custom orders take from 6-10 weeks or more, depending on the scope of the project. Please note that a 50% deposit is required after you approve the design, and before the work is started.
3. Store Credit:
Items Purchased with Store Credit are final sale and not eligible for return. Store credit does not expire.
4. WEND Re-Purpose/Re-Purchase:
If, down the road, you decide to part with your WEND ring, please see us first. We would like the option to re-purpose the ring for you (or with you), or re-purchase the ring if we are able to do so.
Every aspect of a WEND original is carefully sourced using SCS Certified Recycled precious metal or Fairmined gold. Every gemstone has a known story, and each piece is crafted by hand in our Seattle studio.
from our hands to your hands
Most jewelry on the market is designed on a computer. At WEND, we design in nature, and make your heirlooms by hand in Seattle. We use traditional goldsmithing tools and techniques to make your jewelry just for you.
The decision is all yours
Most jewelry is gendered. WEND creations can be worn by you, no matter who you are. If you appreciate nature and prefer well-made, rugged jewelry, you found it. Gender shouldn't define jewelry; you should.
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